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How do I know my reservation was booked? |
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You will receive an email on confirmation of your booking with Marmul Travels.
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Do I need to confirm my flight reservation? |
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There is no need to confirm your reservation. If you need any information, you can call our customer service team at the call center number mentioned above. |
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Do I need to re-confirm my flight before departure? |
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It is not necessary to confirm reservations for domestic flights.
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How do I confirm my seat assignments? |
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This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter.
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Is there a cancellation policy for flights booked on Marmul Travels? |
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Yes, each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation. Marmul Travels charges OMR 5 as administration charges for this.
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How do I cancel a flight reservation? |
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Please email us at info@MarmulTravels.com |
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What is the maximum number of seats I can book? |
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A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers you will have to re-complete the booking process for the additional travellers.
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What is an e-Ticket? |
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An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight.
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How will I get my e-Ticket details? |
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Your e-Ticket details will be sent to the email address you have provided during the booking process.
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How will I get my boarding pass for an e-Ticket? |
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You will need to show your e-Ticket confirmation email and your e-Ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter.
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Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline? |
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It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to show a photographic proof of identity (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket confirmation email and your e-Ticket number.
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What if my paper tickets are lost or stolen? |
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If your paper airline tickets are lost or stolen, please email us immediately. We will help you in processing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at "today's" fare i.e. current fares. Our travel specialist will facilitate the sale of these tickets. If your original tickets are not used after a designated period of time, usually 3 to 4 months, depending on the airline-you will receive a credit for the purchase price of the replacement tickets, after deducting the application fee. This fee varies by airline. Please note that these policies and fees are subject to change at any time. Our travel specialist will be able to provide the most recent information for your airline. Each airline has its own rules and policies for issuing replacement tickets. Marmul Travels is bound by these rules and policies and must adhere to them.
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