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How
do I know my reservation was
booked? |
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You will receive an email
on confirmation of your booking
with Marmul Travels. |
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Do
I need to confirm my flight
reservation? |
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There is no need to confirm
your reservation. If you need
any information, you can call
our customer service team at
the call center number mentioned
above. |
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Do
I need to re-confirm my flight
before departure? |
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It is not necessary to confirm
reservations for domestic flights.
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How
do I confirm my seat assignments? |
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This facility is available
only for frequent fliers and
business class passengers, otherwise
you can request for seats at
the check-in counter. |
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Is
there a cancellation policy
for flights booked on Marmul Travels? |
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Yes, each airline has different
cancellation charges. They are
mentioned on the booking page
at the time of making reservation.
Marmul Travels charges OMR
5 as administration charges
for this. |
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How
do I cancel a flight reservation? |
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Please email us at info@MarmulTravels.com |
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What
is the maximum number of seats
I can book? |
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A maximum of 9 seats can be
booked at one time. If you need
to book for more than 9 travellers
you will have to re-complete
the booking process for the
additional travellers. |
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What
is an e-Ticket? |
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An e-Ticket (electronic ticket)
is a paperless electronic document
with a unique confirmation number
given to passengers in place
of a paper ticket. Passengers
are required to produce the
unique confirmation number at
the airport airline counter
when checking in for the flight.
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How
will I get my e-Ticket details? |
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Your e-Ticket details will
be sent to the email address
you have provided during the
booking process. |
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How
will I get my boarding pass
for an e-Ticket? |
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You will need to show your
e-Ticket confirmation email
and your e-Ticket number at
the check-in counter. The airline
representative will issue your
boarding pass thereafter. |
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Is
it necessary to show my e-Ticket
confirmation email at the airport
check-in counter of the airline? |
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It is not mandatory to show
your e-Ticket confirmation email.
In case you are not carrying
the e-Ticket confirmation email,
you will need to show a photographic
proof of identity (passport,
driver's license etc.) at the
airport check-in counter of
the airline. However, it is
advisable that you carry your
e-Ticket confirmation email
and your e-Ticket number. |
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What
if my paper tickets are lost
or stolen? |
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If your paper airline tickets
are lost or stolen, please email
us immediately. We will help
you in processing a lost ticket
application. In most cases,
the airlines require you to
purchase replacement tickets
at "today's" fare
i.e. current fares. Our travel
specialist will facilitate the
sale of these tickets. If your
original tickets are not used
after a designated period of
time, usually 3 to 4 months,
depending on the airline-you
will receive a credit for the
purchase price of the replacement
tickets, after deducting the
application fee. This fee varies
by airline. Please note that
these policies and fees are
subject to change at any time.
Our travel specialist will be
able to provide the most recent
information for your airline.
Each airline has its own rules
and policies for issuing replacement
tickets. Marmul Travels is
bound by these rules and policies
and must adhere to them. |
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