A Brief History:

Marmul Travel & Tours, founded in 1988 with handful of Staff with one Branch office, but today has a staff well into fifties. The goal of its founders H.E Abdulla Shaban Al Farsi and Mr. Ali Mansoor Al Nassery, was to build a quality travel Organization offering competitive prices, and always mindful of the needs of the Oman Traveler. Their goal has been realized, and today ‘Marmul’ sounds as marvel, is recognized as leader in the Oman Travel Trade.

In 1997, Marmul Travel & Tours opened its first branch office in Ruwi. The company now operates over 7 travel offices in the region.

Marmul Travel & Tours, - a member of Marmul Hospitality Group, is firmly established as market leader and trend setter in the Oman's Travel Industry, spearheading innovative progress and developing products and services that deliver customer excellence.

Marmul Hospitality Group - Provides planning and booking services that include, "24 Hours * 365 days" Airport Customer service, flight ticketing, hotels (domestic and world-wide), Travel Insurance, Lounge Pass, Holiday Packages, and International Currency Exchange and allied services.

• Marmul Travel Retail: Travel services for individual travelers and Corporate at 7 Locations - all over Oman.
• Marmul Holidays: Tailor made Packages for holiday/business travelers
• Marmul Travel: at Muscat Intl Airport: 24 hours * 365 days Travel related services
• Hotel Golden Oasis: a 3 star hotel to cater Omani Hospitality with a delight
• Marmul Exchange LLC: Intl. Currency Exchange and allied services
• Marmul Real Estates: Commercial and Residential Properties at Alkhuwair and Al wadi kabeer

24 Hour Service:

Office at Muscat International Airport provides FULL TIME customer support and client's have access and assistance in all travel related matter.

Every year:

we handle more than 1 lakh travelers, we have abled and experienced staff, serving with quality and dignity, which is unmatched to any level, which has brought us ‘Gold Awards’ from Gulf Air, Etihad Airways, Qatar Airways, Air India etc., several times. This is the testimony to our reputation in the Travel Market. Apart to this, we have also won the Silver Awards of many Airlines, including Oman Air, Royal Jordanina Airlines, Srilanken Airlines etc…

GSA:

We have still kept our option open to acquire GSA of any International Airline, ofcourse it is our ambitious plan as well. We have expertise man power, infrastructure, market resources, and strong reputation in the Travel Market to work as a GSA and promote the Airline to a highest level.

Financial Security:

The travel is backed by the largest and most well respected financial institution namely ‘Bank Muscat’, guaranteeing the greatest level of financial security.

Owners

It is an fully Omani owned Company, represented by H.E (Mr) Abdulla Shaban Al Farsi (Chairman) and Mr. Ali Mansoor Al Nassery (CEO).

The owners hold many public positions apart to their holding government offices, and hold several assets in the form of Lands, Buildings, Investments, Share holdings and other institutions (Hotel Golden Oasis) etc.

Management

Mrs. Mebal Pinto - General ManagerA merited professional heads the organization since 1999, prior to that she was serving as the Financial Controller of the company for almost since the inception of the Organization. Her strong will, foresight and ability have proved tremendous progress in the company, with 8 new branches being opened during her tenure. The staff strength of the company has been raised to 52, with vigorous sales strategy, which indeed was her first step to her expansion plans.

On the threshold of a new millennium she feels proud of her organization has grown and nurtured albeit a very humble beginning 24 years ago. She says "Marmul" will always hold its pride in catering the needs of the customers through their highly professional sales and service team along with their passenger friendly ideals, which takes care of both frequent and infrequent travelers. She is full of confidence that the tradition of this kind will raise them to glorious heights.

Competitive Comparison

The travel agency market is competitive, and technology, namely the Internet and Computerized Reservation Systems (CRS), has changed the operation of the travel agencies. We therefore acquired 3 Reservation systems namely, Sabre, Galileo and Amadeus, and obtained ADSL and Data communication lines for quick and efficient performance.

Marmul Travel also provided web based booking facility for the customers in our website www.marmultravels.com, and customers can register their client-ship, search for fares, flight schedules online to any destinations of their choice and pay by debit and credit cards (Visa and Master).

They have acquired very sophisticated and most modern Accounting software from the reputed Software Company, built on Oracle back office.

Marmul Travel has done this by investing in Information Technology infrastructure and involving professionals from the related fields.

Fulfillment

Marmul Travel has established relationships with providers of travel related products and services. Couples of major ticketing agencies, most of the big hotel chains like Gulliver Travel Association (GTA) and Destinations of the World (DOTW), renowned and professional transporters and above all local travel agents have been selected as our supplier. Our professionals will continuously evaluate all sourcing jobs. Marmul Travel will take advantage of trade shows, travel industry publications, and other sources of industry related information to monitor the quality of its offering.

Technology

‘Marmul’ is it self a tool which runs on state of the art technology. We have tools to monitor each component of a travel plan. It increases the speed and efficiency with which Marmul Travel can communicate with the suppliers and also with the customers. The unique operating strategy and the choice of the suppliers will ensure the achievements what Marmul Travel intends to achieve.

Distribution Strategy

The distribution strategy of Marmul Travel is focused on the target market both nationally and internationally. Secondarily, Marmul Travel seeks to establish its presence in the community through the media.

Our Objective

We have a set of co-ordinates such as infrastructure, human talent pool, local expertise, etc, which are the foundation of a destination management. We are in a process of organizing the coordinates of travel business those are related to the economic development of a destination. In a nutshell, our objective is to provide the travelers with all the information they need and that information not necessarily the traditional information only those can be day-to-day, real life data related to a destination.

Our Abilities

We are contributing more than 20% of the total market share of the Oman Travel Market to different Airline. Our key profitable sectors are covering South East Asia, Far East, Middle East, etc. Ofcourse, other key sectors also includes Europe as well.

Our Vision

Reaching every one, being affordable, and becoming the preferred Integrated Travel & Tourism Service Provider in Oman.

Our Passion...

We love what we do and challenge ourselves everyday, searching for the best travel value available for you and your family.

Our Core Values...

Marmul Travel was formed to provide a level of service far exceeding what is available today. Its vision, mission, goals and objectives are derived from the beliefs and values of its founders.

Honesty and Integrity

We believe our clients, service providers, and associates deserve honesty in all aspects of our business. The needs of our clients and associates will be kept as the first priority. Fairness, Eagerness, and Willingness

We always look at what service provider will exceed the client's travel needs in a fair manner with a genuine desire to serve the clients.

Sincerity and Professionalism

Writing down our vision and mission is not enough. We believe in the meaning of the words and show it by conducting business in the utmost professional manner.

Courtesy and Cheerfulness

We want our organization to be a pleasant place for associates to work. This makes it easier treat the client in a courteous manner, with a friendly smile on our face and in our voice.

Respect

We respect our clients and associates for their views, opinions, and values.

Our Mission

We are committed to creating the best value and offering the highest level of Service and Choice for our customers. We motivate our staff by encouraging entrepreneurial spirit and innovation at all levels. We work to support environment friendly solutions. We keep our promises; our customer satisfaction is guaranteed.

Marmul Towers

Building excellence!

The Marmul Hospitality Group marked its grand entry into the Real Estate market with its first project - a luxury residential development and a state-of-the-art commercial building, located in Al Khuwair. The project reflects Marmul Group’s ethos and will offer its residents and users the quality and standards